Customer Support Quality Analyst

Batch: 2021/2022/2023/2024/2025. Details: - You'll leverage AI-powered QA tools to analyze customer interactions, build coaching programs, improve agent performance, and drive process improvements. Requirements: - Experience in QA, Customer Experience, or a similar analytical role - Hands-on experience with MaestroQA (Rippit) or other QA platforms - Strong Excel skills (Pivot Tables, XLOOKUP/VLOOKUP, formulas) - Experience with Salesforce, Gong, NICE, or similar tools - Strong analytical and communication skills Note: WhatsApp: 919039876315