Technical Support Engineer

Batch: 2020/2021/2022/2023/2024. Required Qualifications: - Strong background in Computer Science or related engineering discipline - Proficiency in Java Programming Language - 2+ years of experience in debugging/ troubleshooting Java code/applications - Skill in explaining complex technical concepts clearly to non-technical audiences - Experience assessing business objectives and driving stakeholder alignment across organizational levels - Excellent collaboration, facilitation and communication skills, both written and verbal - Demonstrated entrepreneurship, a "get-things-done" attitude, and a focus on fast delivery - Customer-centric mindset with proven ability to build consultative relationships and act as a trusted advisor - Ability to prioritize, multi-task, collaborate with team members and perform effectively under pressure Preferred Qualifications: - Prior experience in customer-facing, hands-on technical roles such as Technical Support, Solutions Engineering, Professional Services, or Customer Success Engineering - Experience with Salesforce Data Cloud and/or Agentforce platform - Experience developing conversational AI solutions within regulated industries - Experience building solutions with AI/LLM technologies, including integrating LLMs, applying AI orchestration frameworks, and prompt engineering techniques - Familiarity with data modeling, processing, integration, and analytics, with demonstrable proficiency in data platforms (e.g., Salesforce Data Cloud, Snowflake, Databricks) - Shift: Open to working in Shift 24*7